2. Claims
No claim for delivery shortages or damage in transit can be entertained unless reported in writing to us within 3 working days of receipt of goods by the customer.

3. Returns and Refund, Replacement & Cancellation Terms
In general, we cannot accept return of goods for credit, where such goods have been correctly supplied to order. Where, however, we agree voluntarily to such a return, a handling charge of 20% will be made, and return freight cost will be charged.
WE WILL NOT ACCEPT RETURNS FROM CUSTOMERS WITHOUT OUR PRIOR agreement; no goods will be accepted by our warehouse without a prior authorisation number.
Customer can either request a Refund or a Replacement within 7 days subject to the above conditions. Customer and Duchamp can cancel the order before dispatch. Once  dispatched returns are subject to above conditions.

4. Customer Ownership
Ownership of the goods does not pass from Duchamp Solingen until:
           
            ● The goods are paid for,
            ● All monies have been received,
            ● If goods are not paid for; Duchamp Solingen reserves the right to enter the purchaser's premises to recover the goods

5. Modifications
We reserve the right to update, modify or change products without prior notice.

6. Alternative Products
Where stock items are not available Duchamp Solingen reserves the right to send an alternative product.

7. Currency of Transaction
Currency given is GB Pounds and all Transactions are in currency GB Pounds.

8. Export Restrictions
Duchamp Solingen does not object to any items being exported but in case of exports it is necessary to see the law of that country regarding any custom or import restrictions.